Worksheet 5.1.10: Windows Files and Folders

1. directory, folder
2. root
3. 8, 3, 255
4. A, B, C
5. right
6. Details mode
7. Ctrl
8. Ctrl
9. Edit
10. Double
11. right, copy
12. empty
13. restored
14. Double

Worksheet 5.2.2: Managing Printers

1. Add Printer
2. local, printer, port, Name, default, test
3. printer
4. Printers, double
5. error, window

Worksheet 5.4.2: Preparing the Hard Drive

1. d
2. k
3. f
4. h
5. j
6. b
7. n
8. l
9. e
10. m
11. a
12. c
13. i
14. g

Worksheet 5.6.6: Troubleshooting Windows Installation

1. hardware, software
2. reset
3. setup
4. 4
5. Device Manager
6. driver
7. A floppy disk that allows the user to boot, or startup, the computer without having to access the hard drive
8. Add/Remove Programs
9. Scandisk.exe, Format.exe, Fdisk.exe
10. winundo, winundo

Lab 5.6.1: Troubleshooting 101

Step 1

Write down the steps a technician should take if a printer is not printing. Put them in order, starting with what a technician should check first.

1. Verify the cables and power supply are properly attached.
2. Verify the printer is on-line. If not, check for an empty ink/toner cartridge, paper jams, and error display messages. If any of these symptoms exist, resolve them accordingly.
3. Verify the proper printer driver is installed
4. Check for IRQ and port conflicts.
5. 5. Print a test document from the DOS prompt. This will help the technician isolate the location of the failure.

Step 2

Write down the steps a technician should take if a file cannot be saved onto a floppy diskette. Put them in order, starting with what a technician should check first.

1. Verify the 3.5 inch floppy disk has been properly placed into the floppy drive.
2. Check the status of the floppy drive by viewing the Device Manager.
3. Check the device driver by viewing the Device Manager.
4. Detach the computer case and verify the floppy cable is attached correctly at both ends.
5. Check the floppy ribbon cable for any possible defects.

Step 3

Write down the steps a technician should take if a monitor is not displaying anything. Put them in order, starting with what a technician should check first.

1. Verify the cables are properly attached and the monitor is turned on.
2. Adjust the brightness and contrast settings.
3. Install any available drivers.
4. Detach the computer case and verify the video card is properly attached.
5. Switch out the monitor with a known good monitor to help isolate the problem.

Step 4

Write down the steps a technician should take if the computer will not turn on. Put them in order, starting with what a technician should check first.

1. Verify the power supply is attached properly.
2. Verify the power supply is functional.
3. Verify the motherboard is properly connected to the power supply.
4. Verify the system components (CPU, memory, modular cards, hard drives) are properly connected.
5. Verify the motherboard jumper settings.