Worksheet 13.1.2: Troubleshooting Basics

  1. problem, solution
    1. identify
    2. information
    3. develop
    4. implement
    5. repeat
    6. document
  2. Helps in creating a plan to address the problem rather than simply guessing potential solutions.

Worksheet 13.3.2: Troubleshooting Printers

  1. F
  2. T
  3. T
  4. F
  5. T
  6. T
  7. F
  8. F
  9. T
  10. T
  11. F
  12. T
  13. T
  14. T

Worksheet 13.3.4: Troubleshooting Hardware

  1. Individual parts and assemblies that can easily (eg without soldering) be replaced while in the field.
  2. A diagnostic routine built into the BIOS that checks all the hardware in the computer whenever a cold-boot is performed.
  3. These sound during the POST to indicate a problem that has been found.
  4. The CPU fan fails, leading to the CPU overheating.
  5. The memory test that runs at the beginning of the system boot process.
  6. The computer will not work or boot up.
  7. no display, distorted display
    1. ribbon
    2. power
    3. configuration
  8. resource